Privacy notice for customers of agents

1.Who is responsible for your data

• The agent who sent you the form is responsible for your data (the data controller under the PDPA). They decide how it is used.
• 9na.ai, run by Ogentic Limited, provides the software the agent uses. Ogentic Limited processes your data on the agent's behalf and only for them (the data processor).

9na.ai's privacy policy for agents

2.What the form collects

• Your name
• Your phone number or LINE ID, or both. The form needs at least one so the agent can reach you
• Your email, if you give one
• How and when you prefer to be contacted
• What you are looking for: renting or buying, area, budget, size, features, when you want to move, and anything else you write
• Who will live there: how many people, whether there are children, and any pets
• About you, only if you choose to answer: your nationality, visa or work-permit status, occupation, whether you smoke, and whether you will lease in a company's name. The agent uses these to answer the questions owners usually ask before letting, and they are never shown on a page the agent shares
• Technical details: your browser type, and your internet (IP) address stored only as a scrambled code (a hash), never as the address itself, to stop spam and repeat submissions

3.Why it is collected

• So the agent can find properties that match, propose them to you, and contact you the way you prefer.
• When you send the form, the agent is told in LINE.
• The agent may share a list of homes picked for you as a web page. What you answer there, such as marking a home as interesting or asking to view one, goes to the agent.
• The legal basis is taking the steps you asked for before a possible rental or purchase (PDPA section 24(3)).

4.Who sees it

• The agent and the members of their team in 9na.
• The owner of a home you are interested in: the agent may tell the owner what the owner needs to decide on letting or selling, such as how many people will live there, pets, nationality or occupation. The agent decides this. 9na.ai itself does not send it to owners.
• 9na.ai, only to run the service for the agent, for example to store it and show it to them.
• The providers that run 9na: Vercel (the web pages), and Google Cloud and Supabase (our servers and database, in Singapore).
• If the agent asks 9na's assistant to work on your request, the details that task needs are processed by our AI provider (OpenAI). Your contact details are not sent unless the agent asks. OpenAI may process this data in the United States.

Your data is never sold. Your name and contact details are never sent to property listing websites or to our property data service. Only what you are looking for, such as area, budget and size, with nothing that identifies you, may be used to search for matching properties.

5.About your LINE ID

Typing your LINE ID does not connect any account. It is saved exactly as you typed it, so the agent can add you on LINE. 9na does not sign in to LINE as you and cannot read your chats.

6.How long it is kept

• Your agent decides how long your record is kept. It stays while they keep you as a customer in 9na.
• When the agent deletes your record, it leaves their workspace straight away, and 9na erases it completely when the agent asks us to.

7.Your rights

• You can ask the agent to show you, correct or delete your data, or to stop contacting you. The quickest way is to reply to the agent in the chat where you got the form.
• If you cannot reach the agent, contact 9na using the details at the end of this page. We will pass your request to the agent and help them act on it.
• You can also complain to Thailand's Personal Data Protection Committee (PDPC).

8.Changes to this notice

If this notice changes, the version and date at the top change too.