Privacy policy for agents

1.Who we are

9na.ai is an AI coworker for property agents in Thailand, run by Ogentic Limited. For your account and the content you create, Ogentic Limited is the data controller under Thailand's Personal Data Protection Act B.E. 2562 (PDPA). That means we decide how this data is used.

If you have a question about anything in this policy, use the contact details at the end of this page.

2.What we collect

• From LINE when you sign in: your LINE user ID, display name and profile picture. We never see your LINE password.
• What you add to your profile: your phone number, LINE ID, social media links, service areas and the name you sign off with.
• Your brand: logo, colours, reference images and style notes.
• Your listings: their details, photos, and the images and videos made from them.
• Your customers: the names, requirements and contact details you enter or receive through 9na (see section 9).
• Your conversations with 9na's assistant, in LINE and on the web.
• Usage: which features you use and when, counted against daily limits, and basic page-view statistics.
• Security logs: technical records such as sign-in times and errors.
• If you leave your email on our home page: the email and the language you chose, so we can tell you about 9na.

3.Why we use it

• To run the product: show your workspace, find properties, and keep your listings and customers.
• To make the content you ask for: captions, images, videos and analysis.
• To message you in LINE: replies, results and alerts about your work, such as a customer sending in a form.
• To apply limits and fair use, and to bill you once paid plans start.
• To keep the service secure: stop abuse and fix errors.

We do not sell your data, and we do not use it for advertising.

4.Legal bases

We use your data on these bases under the PDPA:

• Contract: most of the above is needed to provide the service you signed up for.
• Legitimate interest: security, fixing errors and improving the service, in ways you would reasonably expect.
• Consent: where we ask for it. You can withdraw it at any time.
• Legal obligation: where the law requires us to keep or disclose data.

5.Who processes data for us

We use these services to run 9na. They may use the data only on our instructions:

• LINE: sign-in and messages.
• OpenAI: the AI assistant and content generation (text and images). It receives only what the task you asked for needs.
• Google Cloud: our servers (Singapore region).
• Supabase: our database and file storage (Singapore region).
• Vercel: hosts the website and counts page views without cookies.
• Shotstack: renders listing videos (photos, text and the contact details you put on the video).
• ElevenLabs: makes the voice-over for videos from the script.
• OpenStreetMap: the map pictures on the map screens. Your browser loads them directly, so OpenStreetMap sees your IP address.

Some of these providers process data outside Thailand, for example in Singapore and the United States.

Property market data comes from our property data service. It receives search criteria such as area, price and property type, and, when you bring in a listing by link or pasted text, that listing so it can be read. It never receives your account or profile details or your customers' data.

6.How long we keep it

• We keep your data while your account is open.
• When you delete a listing, a photo or a customer, it leaves your workspace straight away. Some records stay in our database for a while so mistakes can be undone and history stays correct. We erase them when you ask; copies in our backups expire on their own within 30 days.
• When you ask us to close your account, we delete your data or make it impossible to link to you within 30 days, except what the law requires us to keep.

7.Your rights

Under the PDPA you can ask us to:

• show you or give you a copy of your data;
• correct data that is wrong;
• delete your data or close your account;
• restrict or object to some uses of it;
• give you your data in a format you can take elsewhere;
• withdraw consent you gave.

Send your request using the contact details at the end of this page. We answer within 30 days. If you are not happy with our answer, you can complain to Thailand's Personal Data Protection Committee (PDPC).

8.Cookies

• We use one cookie to keep you signed in, and a short-lived one while LINE sign-in completes. Both are needed for the service to work.
• We do not use advertising or tracking cookies. Our page-view statistics work without cookies.

9.Your customers' data

• When you keep customers in 9na, you are the controller of their data and 9na processes it on your behalf.
• Hold a customer's data only when you have a fair reason, use it only to help them find a property, and delete it when you no longer need it.
• Your customers can read what this means for them in our notice for customers.

Privacy notice for customers of agents

10.Changes to this policy

When we change this policy, we update the version and date at the top. If a change matters, we tell you in LINE before it applies.